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Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 3 to 5 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.
How much does shipping cost?
For shipments to the USA and to Europe, it's on us! All of our prices include the cost of shipping.
For international orders, it depends on where you live. Shipping rates will populate during checkout.
Where do you ship?
We ship internationally! If you don't see your country, please e-mail us at support@vintagebenirugs.com and we will look into it.
How do I know when my order has shipped?
As soon as your rug leaves Marrakech, we'll send you a tracking number to follow its journey across the world.
Is there a way to get my Beni Ourain rug sooner?
In a rush? Send us a note at support@vintagebenirugs.com and we'll do everything we can to accelerate the process, but remember weaving a Beni Ourain rug by hand takes time!
What do I do if my rug is damaged during shipping?
We take every precaution to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us a line via support@vintagebenirugs.com and we'll make it right.
What are my delivery options?
All orders are shipped via FedEx International Air from Marrakech. If for some reason FedEx doesn't deliver to your area, we'll use DHL.
How long does delivery take once my order has shipped?
All items are shipped by air from Marrakech, so your order shouldn't take more than 3-5 business days between the time it takes off and when it arrives at your door.
Do you deliver on weekends?
Unfortunately, FedEx does not allow for weekend delivery.
Do I need to be there to sign for my deliver?
Someone will need to be present at the address to sign for the delivery of your new Beni Ourain rug. This is precious cargo!
Can I cancel my order?
After placing an order, you have until 7:00 PM ET the following day to cancel and receive a refund. Because every piece is made just for you, entirely by hand, orders cannot be canceled past this deadline.
INTERNATIONAL SHIPPING: How much will I have to pay in tax and Duties?
If you are shipping within the USA, local sales tax will be charged where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by VINTAGEBENIRUGS and pay use tax on those purchases unless exempt under local State law. As for Duties, they do not apply to for shipments to the USA.
Outside the USA, ALL destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You will instead be invoiced by our shipping partner, FedEx or DHL, and be liable for all charges applied to your order.